Supermarkets & shops

The weekly shop is done before the car leaves home.

Himal Fresh meets Sita on her phone before Dashain and hands the family their shopping on Saturday. Behind it, fresh shelves, honest prices, offers that fit and a shop that knows its regulars.

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No meeting needed. Shreeyansi, our AI presenter, guides you, and you can ask her anything.
Service
Sita queued with a long list, and a trolley that was never quite right.
With Voyager CXShe speaks or types the list, collects in the car park, and only the right person can take it.
Operations
Soft tomatoes were found by customers first, and shelf prices drifted from the till.
With Voyager CXRepeated complaints raise an alert; every shelf label is checked against the till, every day.
Revenue
The same flyer reached everyone, and nobody knew which offer worked.
With Voyager CXEach family gets its own offers, proven against a control group, paid by card or wallet.
Relationship
A regular complained three times and a staff member remembered one.
With Voyager CXOne memory per family, a reply in minutes, and a thank-you when the fix is done.
The story

Four acts: service, operations, revenue and relationship.

The brochure tells the whole story. Here is the short version. The live demo lets you walk it yourself.

Act I · Service

Sita says what she needs, and the basket builds itself.

Friday · 18:40 · At home, LalitpurShe talks to the phone while the dal cooks.Before Dashain, Sita says: "dui kg chamal, ek bottle tel ra paanch ota roti, ek ghanta ma linchu." The app asks only what it must: which rice? It shows the one on offer, and nothing is ordered until she taps Confirm.
Saturday · 10:15 · BaneshworHer husband shops her list, and the shop shows him the way.Sita's "Weekend lunch" list was handed to Bikash with "Before six, please". At the door he scans the label; the app opens the store map.
Saturday · 17:20 · Baneshwor car parkThe order is ready. Only the right person can take it.The car park showed room for the family. Sita's order was picked and bagged while she cooked.
Act II · Operations

Anil hears about the tomatoes before the shoppers shout.

Tuesday · 08:00 · BaneshworAnil hears about soft tomatoes before the customers shout.Freshness complaints keep repeating, and tomatoes and 5-litre oil are at zero stock. An alert reaches Anil's phone.
Wednesday · 09:00 · Head officeKabita's labels are checked against the till, every day.New shelf tickets for tomatoes, onions and the 2-for-1 oil are printed in twenty minutes and put up. Her price page compares each label with what the till charged, and flags promotion labels left up after the end date.
Thursday · 16:00 · Chilled aisleYoghurt dated tomorrow becomes a bargain, not waste.Stock is received with its date from a phone. The board shows what is near its date, a reduction is suggested, and a label with its own barcode makes the till charge the reduced price.
Act III · Revenue

Every family gets offers that fit, and the proof.

Monday · 07:30 · Tihar weekA Tihar offer made for Sita, not for everyone.Sita buys sweets and dairy every week. Her phone shows 20% off dairy "because you buy dairy often".
Saturday · 11:05 · PokharaScan, pay, walk out.At the Lakeside shop, Pemba scans items on his phone, offers apply as he goes, and he pays from his wallet, topped up by card or mobile wallet through the payment provider. A code opens the exit; some baskets are checked.
Sunday · 10:00 · SMSRegulars who drifted away get a message that fits.Bhaktapur regulars who stopped coming get a WhatsApp or SMS: "Dashain ko lagi tapai ko dairy ma 20% chhut." A fifth are held back, and Rajesh reads the seven-day result.
Act IV · Relationship

A shop that remembers, and replies in minutes.

Wednesday · 09:15 · WhatsAppSunita's third complaint is answered in six minutes."Third time this week, the tomatoes are soft." The assistant answers at once and opens a case. Anil calls within forty minutes, apologises, and the case closes the same morning.
Friday · 16:30 · LalitpurThe birthday list is ready before the guests are."Ten guests, no alcohol", Sita says. The app builds eleven items in walking order for the aisles of the shop.
Sunday · 20:00 · KathmanduRajesh reads the shops like a book.Over the evening Rajesh asks: "which shop slipped this week, and why?" The answer names the shop, the product and the case in progress. Staff notes are never shown to shoppers, and every answer names its source.
Innovation inside

The ideas that make it work.

Plain words for the manager, with a line for the IT team.

Shreeyansi, an AI colleague

Shreeyansi presents Voyager to your team, answers staff and shoppers, and explains any page in plain words. She also takes visitors through a live demo on autopilot.

For IT: she answers from your own data and knowledge first, then uses the model you choose. Read-only in demo mode, and personal details are hidden.
Signals that never wait for a report

An unhappy answer, a repeated reason or a complaint on WhatsApp becomes an alert to the right shop manager in minutes.

For IT: alert rules on repeated reasons, with levels and recipients set per shop. English, French and Arabic packs, and more as packs.
Ordering that understands a sentence

"Make the oil 2" or "change the rice to the cheaper one" work as people say them, in the app, the guide and WhatsApp.

For IT: a pack-driven reader plus the shop's catalogue. No model chooses a product. Quantities, sizes, brands and offers come from your data.
The shop as a map

Every product has an aisle and a shelf, the route is walked one step at a time, and the map works with no signal.

For IT: a floor-plan editor with versions, product placements by CSV, QR labels and a 3D view. Customer searches show which products are hard to find.
Offers proven against a control group

Each member's offer is her own, and a fifth are held back so you can see what the offer really did.

For IT: a logistic propensity model on 180 days of receipts, a Welch's t test, and results in the portal. Consent is respected.
Every label against the till

The price inspector's walk, done every day for every label, with wrong-price reports from shoppers who scan.

For IT: labels carry a QR, the till feed supplies what was charged, and a shop passes at 98% of labels within 1%. The shelf-price promise is a switch.
Freshness that pays for itself

Near-date stock gets a reduction suggested and a label that charges exactly that price. Waste is logged with its reason.

For IT: lots, a reduction ladder, in-store EAN-13 labels, and waste at cost with a recovery rate read by Voyager Memory.
Promotion with guardrails

Posts, boosts and offers that learn what works, and never spend past the cap you set.

For IT: Meta, TikTok, Google Ads and LinkedIn adapters, maker-checker approval, an hourly optimiser and undo.
Every language, without code

The app, the chat, the tablet and the portal speak the shopper's and the staff's languages. Each person chooses their own.

For IT: English is the source. French, Arabic, Nepali and others are language packs. Each organisation can override any phrase, and adding a language needs no release.
For your IT team

The questions your IT manager will ask.

Our cloud or your own servers, single sign-on, data separated per organisation, a tamper-evident audit trail, and open APIs.

Do we have to change our tills?No. The tills post their receipts to Voyager with a signed feed, and the stock system sends its quantities and shelf prices. They stay the systems of record.
Where does customer data live?In our cloud, or on your own servers in your own country. Every organisation is separated in the database.
Do we need to buy hardware?No. Any Android tablet runs the shop tablet, labels print on paper from the printers you already have, and shoppers use their own phones.
Who has access?Your people, through your own sign-in. They see only the pages and shops their role allows, and every action is audited.
Try now, procure later

See it with your own eyes, before anyone calls you.

Give your name, work e-mail and company, and you are inside the live demonstration in seconds.

15The 15-minute tourThe shopper's journey from the list to the car park, and the Ngaliema freshness story. Made for a chief executive between meetings.
30The 30-minute tourEvery act in this brochure, page by page: service, operations, revenue and relationship, plus the IT answers.
?Ask anything, any time"Does it work with our tills?" "Where is our data?" "How is an offer measured?" Shreeyansi answers from the product itself.
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