Five-star hotels & resorts

The guest who is remembered comes back.

How a Kathmandu hotel turns every message, room and night into personal service, operations that run themselves, revenue it no longer gives away, and a bond that outlasts the stay.

Try the live demo · 15 or 30 minDownload the brochure (PDF)
No meeting needed. Shreeyansi, our AI presenter, guides you, and you can ask her anything.
Service
A queue at the desk, a passport photocopy, a key card that fails at the lift, a family kept waiting.
With Voyager CXCheck-in on the phone before landing. The suite is announced the minute it is inspected, and the key is on the phone.
Operations
Housekeeping on paper, requests on sticky notes, the booking system typed in twice.
With Voyager CXA live board of every room by floor, one-tap steps on the housekeeper's phone, and charges posted by themselves.
Revenue
Commission to online agencies on loyal guests. Spa and restaurant hoped for, not sold.
With Voyager CXDirect booking at the member price, upgrades offered before arrival, and the spa booked from a chat and charged to the room.
Relationship
A survey nobody reads, and a returning guest treated like a stranger.
With Voyager CXEvery message read for how the guest feels, a complaint in the duty manager's hand in minutes, and preferences remembered.
The story

Four acts: service, operations, revenue and relationship.

The brochure tells the whole story. Here is the short version. The live demo lets you walk it yourself.

Act I · Service

The stay begins before the flight.

Tuesday · 19:40 · DubaiShe books direct, because direct is better.Sita opens the hotel's own app on her break. It shows the public price and, beneath it, her Gold member price and the saving in rupees.
Wednesday · 09:00 · KathmanduCheck-in happens on the sofa, not at the desk.The app invites her to check in online. She enters her arrival time, photographs her passport and picks pillows for her mother.
Thursday · 14:05 · Landing"Your suite is ready." The key is on her phone.On floor 9, Kabita marks suite 912 inspected. That one tap tells Sita the suite is ready, issues her digital key and puts Pemba at the door: the arrivals list ranks Sita VVIP.
Act II · Operations

The house runs on one screen.

Thursday · 07:30 · Housekeeping officeKabita sees the whole house on one screen.The board shows every room by floor: dirty, clean, inspected or out of order, with arrivals waiting and VIPs marked. Floor 4 is behind because two people are off sick.
Thursday · 16:10 · Suite 912A quiet complaint is heard in minutes.Sita's mother cannot sleep for the noisy AC. Sita writes in Nepali: "AC ma awaj aayo, ani six ma call chha." Voyager reads how unhappy she is.
Friday · 08:00 · Morning meetingThe briefing writes itself, and anyone can ask why.Pemba opens the morning briefing: arrivals, open requests, overnight scores and what slipped. Dashain week is full.
Act III · Revenue

Every moment can earn, and none of it feels like selling.

Before arrivalThe commission stays at home.Sita booked in the hotel's app because the member price was better and the benefits were real. That is a night the hotel kept instead of paying away.
Wednesday · Pre-arrivalThe right offer, at the right moment.Late check-out, early check-in and an airport transfer are offered inside the window before arrival, priced per stay or per night. Upgrades go to a better room, and are free for the tiers that earned them.
Friday · 12:20 · In the suite"Spa kati baje khali chha?" Booked, and charged to the room.Sita asks in romanised Nepali about the spa at the Pokhara lakeside resort for next week. The chat finds the free slot, books it and charges it to the stay.
Act IV · Relationship

Check-out is the start of the next story.

Sunday · 07:10 · Suite 912Express check-out in ten seconds.Sita opens her itemised bill in the app: nights, the massage, dinner, the minibar. She pays the balance and checks out.
Sunday · 10:30 · Airport loungeShe is asked, once, on the channel she uses.A short survey arrives on WhatsApp, in her language. She gives a 9 and mentions that the AC was fixed fast.
Tihar · Three weeks laterThe hotel remembers, so she does not have to.Before Tihar, an invitation arrives for the family. When Sita books, the arrivals list shows her history: second stay, feather-free pillows, nut allergy, Gold tier.
Innovation inside

The ideas that make it work.

Plain words for the manager, with a line for the IT team.

Shreeyansi, an AI colleague

Shreeyansi presents Voyager to your team, answers staff and guests, and explains any page in plain words. She also takes visitors through a live demo on autopilot.

For IT: she answers from your own data and knowledge first, then uses the model you choose. Read-only in demo mode, and personal details are hidden.
Signals in every language

Unhappy words become an alert to the right person in minutes, whether they come in a survey, a chat message, a review or a social comment.

For IT: a trained sentiment model plus language packs. Alert rules, levels and recipients are set per hotel.
The signed digital key

Check-in from the phone, with a key that the door can trust even without a network.

For IT: HMAC-signed, room and time bound, revoked on check-out. QR today, ready for Bluetooth, one connector per lock vendor.
Conversation that books and charges

"A massage at five" becomes a booking at the spa and a line on the bill, with no form and no phone call.

For IT: Voyager's own language engine works without a paid AI. Bookings use the appointments engine, and charges go to the folio and the PMS.
One survey engine, every channel

Design a feedback journey once, as a flow with conditions, and run it on the kiosk, QR, WhatsApp, SMS, e-mail and the app.

For IT: a versioned flow walked by the same engine on every channel, so the preview is exactly what guests see.
One organisation memory

Every channel and every property reads and writes the same picture of the guest and of the hotel's own knowledge.

For IT: one memory gateway for all callers, with role-aware access. It runs in your cloud or ours.
Promotion with guardrails

Posts, boosts and offers that learn what works, and never spend past the cap you set.

For IT: Meta, TikTok, Google Ads and LinkedIn adapters, maker-checker approval, an hourly optimiser and undo.
Workflows on autopilot

Approvals, purchase orders, leave, shifts and requests follow your delegation of authority, so the right person approves, on time.

For IT: a workflow designer with an approval matrix, service levels and an audit trail. An on-site runner reaches systems behind your firewall.
Your own AI, on your own servers

Shreeyansi and the assistant can run on the hotel's own AI model, so guest conversations never leave the building. A paid cloud model is optional.

For IT: an in-house language model as an optional service, fine-tuned on your own content. Without any model, answers come from patterns, search and your data.
Every language, without code

The app, the chat, the kiosk, the surveys and the portal speak the guest's and the staff's languages. Each person chooses their own.

For IT: English is the source. French, Arabic, Nepali and others are language packs. Each organisation can override any phrase, and adding a language needs no release.
For your IT team

The questions your IT manager will ask.

Our cloud or your own servers, single sign-on, data separated per organisation, a tamper-evident audit trail, and open APIs.

Do we have to change our PMS?No. Voyager reads reservations from it and posts charges to it. The PMS stays the system of record for rooms and rates.
Where does guest data live?In our cloud, or on your own servers in your own country. Every organisation is separated in the database.
Do we need to buy hardware?No. Any Android tablet runs the kiosk, and the guest's own phone runs the app.
Who has access?Your people, through your own sign-in. They see only the pages and properties their role allows, and every action is audited.
Try now, procure later

See it with your own eyes, before anyone calls you.

Give your name, work e-mail and company, and you are inside the live demonstration in seconds.

15The 15-minute tourThe guest journey from booking to review, and the morning briefing. Made for a general manager between meetings.
30The 30-minute tourEvery act in this brochure, page by page: service, operations, revenue and relationship, plus the IT answers.
?Ask anything, any time"Does it work with Mews?" "Where is our data?" "How do upgrades get approved?" Shreeyansi answers from the product itself.
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