Restaurant groups

The guest who is known never has to wait.

How a Kathmandu restaurant group turns every order, table and plate into service that feels personal, a kitchen in rhythm, revenue that repeats and a relationship that fills the room again next week.

Try the live demo · 15 or 30 minDownload the brochure (PDF)
No meeting needed. Shreeyansi, our AI presenter, guides you, and you can ask her anything.
Service
A phone that rings at noon, momo orders shouted across the pass, a guest asking "ready ho?" at the counter.
With Voyager CXThe guest says what she wants in the app, in English or Nepali, or books a table. Her number shows on a screen and her phone rings when it is ready.
Operations
Paper tickets that go missing, an allergy written in biro, stock found spoiled on Monday.
With Voyager CXOne kitchen screen for counter, pre-orders and delivery, an allergy in red, and a late order that reaches the manager before the guest complains.
Revenue
Empty tables on a Tuesday, a rush at one o'clock, and a discount for everybody that rewards nobody.
With Voyager CXPre-orders that spread the rush, a weekly thakali dinner that repeats itself, and offers made for each guest and measured against a control group.
Relationship
A comment card in a drawer, and a regular the new waiter has never met.
With Voyager CXA QR on the table, a low score in the manager's hand within minutes, and a guest known by her favourites, her family and her birthday.
The story

Four acts: service, operations, revenue and relationship.

The brochure tells the whole story. Here is the short version. The live demo lets you walk it yourself.

Act I · Service

Dinner is ready when she walks in.

Tuesday · 09:15 · ThamelA table for six, for Tihar, in four taps.Laxmi Puja is on Saturday and Sunita wants the family together. She picks the day and a time slot in the app and books the big table.
Thursday · 18:05 · The bus homeShe speaks, and the basket builds itself.Sunita opens the app, taps the microphone and says "duita buff momo, ek thakali set, no peanuts, 40 minute ma". The assistant asks one thing: which size.
Thursday · 18:40 · Jhamsikhel"J-021." Her phone rings, and her husband walks in.Sunita is still on the bus, so she sent her husband Rajesh a one-time code. He taps "I'm here", and the screen calls out the number.
Act II · Operations

The kitchen runs in rhythm, not in a panic.

Saturday · 12:10 · Thamel kitchenPemba's team sees the whole lunch on one screen.Counter orders, pre-orders and deliveries sit on one board as tickets: a big number, the guest's first name, eat in or take away, and a timer from green to amber to red. The momo station sees only its own lines.
Saturday · 12:32 · The passThe allergy is red, and the guest in the car is not forgotten.A Tihar family order carries the note "Allergy: peanuts". It is the red ticket at the grill.
Monday · 08:00 · Central kitchenThe week's stock, rota and approvals, in one place.Anil opens Operations. The produce order for the three outlets goes to the vendor after one approval.
Act III · Revenue

Every regular is a standing order, and none of it feels like selling.

Every day · 11:30 to 14:00The rush is spread, not suffered.Pre-orders go into time slots with a set number each, and the app shows "4 left" or "Full". A guest who cannot get 13:00 takes 13:15 instead of walking away.
Friday · 17:00The family thakali dinner repeats itself.Sunita's Friday dinner is a repeat basket: every week, the same set, and a reminder the evening before saying "Tomorrow: family thakali set. Change or skip it." Her usuals shelf does the rest.
Monday · MarketingA Tihar offer that only goes to the people it can win back.Anil defines a pool for sel roti and sweets, a fixed budget and a control group that gets nothing. Voyager picks the guests likely to respond.
Act IV · Relationship

The meal ends. The relationship does not.

Saturday · 13:45 · Table 7Feedback arrives at the table, not in a drawer.A card on the table carries a QR code. Sunita scans it while her son blows out the candle.
Saturday · 14:20 · ThamelA cold plate is heard in minutes, and answered by a person.At another table, Mr Gurung rates his order 2 stars and ticks "food was cold". The score is above the alert level, so a message goes to Kabita's phone and a case opens with an owner and a deadline.
Tihar · Bhai Tika weekThe group remembers, so she does not have to.On her son's birthday, the app opens with a greeting and the group's gift, because Sunita said yes to wishes. When a new waiter greets the family, Kabita's screen shows the note: window table, no peanuts, the order she always makes.
Innovation inside

The ideas that make it work.

Plain words for the manager, with a line for the IT team.

Shreeyansi, an AI colleague

Shreeyansi presents Voyager to your team, answers staff and guests, and explains any page in plain words. She also takes visitors through a live demo on autopilot.

For IT: she answers from your own data and knowledge first, then uses the model you choose. Read-only in demo mode, and personal details are hidden.
One order for every door

The counter, the app, the delivery and the till all create the same order, so the kitchen, the guest and the manager see one story.

For IT: one order record with a channel. A till posts to a documented endpoint with a scoped key, and a receipt prints in 80 mm.
A kitchen screen on any screen

The kitchen display and the customer display run on a laptop, a tablet or a phone. No bump bar or special terminal is needed.

For IT: responsive web pages that poll one source every 3 to 4 seconds, survive an outage and need no sticky sessions.
Say what you need

"Two tilapia, no peanuts, in forty minutes" becomes a basket with one clear question, and never an order without a yes.

For IT: a pack-driven reader and the shop's priced menu decide. An AI model is optional, checked against a strict schema, and never picks the product.
Offers that prove themselves

Each guest gets her own depth of offer, within a budget, and a control group shows what the offer really did.

For IT: an open scoring model on the member's receipts, stable hashing for the control group, and a significance test on the uplift.
Signals in every language

Unhappy words become an alert to the right person in minutes, whether they come in a rating, a chat message, a review or a social comment.

For IT: a trained sentiment model plus language packs. Alert rules, levels and recipients are set per restaurant.
One survey engine, every channel

Design a feedback journey once, as a flow with conditions, and run it on a table QR, a tablet, WhatsApp, SMS, e-mail and the app.

For IT: a versioned flow walked by the same engine on every channel, so the preview is exactly what guests see.
One organisation memory

Every channel and every restaurant reads and writes the same picture of the guest and of the group's own knowledge.

For IT: one memory gateway for all callers, with role-aware access and consent. It runs in your cloud or ours.
Promotion with guardrails

Posts, boosts and offers that learn what works, and never spend past the cap you set.

For IT: Meta, TikTok, Google Ads and LinkedIn adapters, maker-checker approval, an hourly optimiser and undo.
Workflows on autopilot

Purchase orders, leave, shifts and approvals follow your delegation of authority, so the right person approves, on time.

For IT: a workflow designer with an approval matrix, service levels and an audit trail. An on-site runner reaches systems behind your firewall.
For your IT team

The questions your IT manager will ask.

Our cloud or your own servers, single sign-on, data separated per organisation, a tamper-evident audit trail, and open APIs.

Do we have to change our till?No. A till can post each order to Voyager with a scoped key, and the till stays the system of record for sales and tax.
Where does guest data live?In our cloud, or on your own servers in your own country. Every organisation is separated in the database.
Do we need to buy screens?No. Any laptop, tablet or phone runs the kitchen and customer displays. The guest's own phone runs the app.
Who has access?Your people, through your own sign-in. They see only the pages and restaurants their role allows, and every action is audited.
Try now, procure later

See it with your own eyes, before anyone calls you.

Give your name, work e-mail and company, and you are inside the live demonstration in seconds.

15The 15-minute tourAn order from the phone to the kitchen screen to the called number. Made for an owner between services.
30The 30-minute tourEvery act in this brochure, page by page: service, operations, revenue and relationship, plus the IT answers.
?Ask anything, any time"Does it work with our till?" "Where is our data?" "How does the kitchen know about an allergy?" Shreeyansi answers from the product itself.
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