Banks & financial institutions

The customer a bank knows is the one who stays.

How a bank turns every request, every counter and every worry into service that feels personal, operations that run on a clock, revenue earned responsibly, and a bond that holds when a scammer calls.

Try the live demo · 15 or 30 minDownload the brochure (PDF)
No meeting needed. Shreeyansi, our AI presenter, guides you, and you can ask her anything.
Service
A queue at New Road to ask for a letter, a form to collect foreign cash, a call to find out where a request is.
With Voyager CXEvery request asked in the app or on WhatsApp, followed step by step with a named person and a promised time. The queue ticket is taken from home.
Operations
Requests in folders, late files found by the customer, counters staffed by habit, screening that drowns the team in look-alike names.
With Voyager CXEvery request owned and on a clock. A cockpit that says open two more counters before the Dashain rush. Screening that saves time for the names that matter.
Revenue
The same offer to everyone, a loan the family cannot carry, shopkeepers and traders onboarded on paper.
With Voyager CXOffers checked against what the customer can afford, leads called inside a promise, merchants approved on a checklist. Money moves only where the bank switches it on.
Relationship
A scam call at night and a customer alone with it. A complaint that becomes a line on a monthly report.
With Voyager CX"Was this you?" the moment a card payment looks wrong, a warning to clients when a scam goes round, the unhappy customer called back by name.
The story

Four acts: service, operations, revenue and relationship.

The brochure tells the whole story. Here is the short version. The live demo lets you walk it yourself.

Act I · Service

Do it from home. Visit the branch only to collect.

Monday · 07:30 · WhatsApp · KathmanduShe asks for a letter. She sees where it is.Sita needs a balance letter for a visa. On WhatsApp she asks, and the request lands in the catalogue with the fee and the time promised.
Wednesday · 12:10 · Dashain weekCash for the family visit, her place in the queue.Her brother is home from Doha for Dashain. She asks the app about foreign cash and sees the rate locked and which branch holds it.
Friday · 17:20 · Nepali · app"Mero loan kahile tirnu parcha?"She writes in romanised Nepali, and the assistant answers in Nepali: the due day, never the amount in a chat. For the rest, her named adviser replies inside the app; the phone only says there is an answer.
Act II · Operations

One screen that says what to do next.

Tuesday · 08:05 · New Road branchBikash opens one screen and is told what to do.Two of his four tellers are on festival leave. The cockpit shows no charts.
Tuesday · 10:30 · Service deskLate work comes to the top, before the customer calls.The request queue shows urgent and late items first, each with its promised time. A stop-payment is overdue.
Tuesday · 15:40 · Compliance officeA name like a listed one, and a team not drowned.A new customer's name resembles a sanctions entry, written in Devanagari. Kabita sees the two side by side: what agrees, what conflicts.
Act III · Revenue

Earn it responsibly. Offer only what she can carry.

Thursday · 11:00 · App · PokharaOpening an account without queueing.A Lakeside shop owner in Pokhara starts an account in the app: her details, citizenship card front and back, a selfie and a typed-name signature. Staff review the file in a queue.
Saturday · Tihar · For youA festival offer, only if there is room for it.Before Tihar the bank offers Sita a small festival loan, checked against what she can afford. If there is no safe room, there is no offer.
Monday · 10:00 · Business deskA trader approved on a checklist, paid by link or QR.Pemba Sherpa sells trekking gear in Thamel. He applies in the app and staff tick a checklist.
Act IV · Relationship

Be there the night someone tries to take her money.

Dashain eve · 22:10 · SMS and app"Was this you?" before the money is gone.An online card payment of Rs 48,000 looks wrong. The alert names the shop and the amount, and says the bank never asks for a PIN or a code.
Sunday · 21:30 · Phone lineA call answered at night, by a voice that knows the bank.Sita's mother rings in Nepali, worried by a message saying her account will close. The AI voice assistant answers, explains it is a scam warning the bank has sent, and books a call from a person, who rings at nine next morning.
Friday · 14:00 · Care teamThe unhappy customer, called back by name.An angry Facebook post about a late card replacement is seen by the bank, which finds the case already open. Rajesh Thapa from care calls the customer before lunch, and the complaint closes inside its promised time.
Innovation inside

The ideas that make it work.

Plain words for the manager, with a line for the IT team.

Shreeyansi, an AI colleague

Shreeyansi presents Voyager to your team, answers staff and customers, and explains any page in plain words. She also takes visitors through a live demo on autopilot.

For IT: she answers from your own data and knowledge first, then uses the model you choose. Read-only in demo mode, and personal details are hidden.
Money rules in plain words

"When my salary arrives, pay the rent and the school" becomes a rule she can read, test and stop. Nothing moves in a chat.

For IT: a reader of words with no AI model, tested on 109 cases in English and French. Every run goes through the same checks, limits and codes as any payment.
Check before you pay

The bank sees a scam forming before the money leaves, and tells the customer why, in her words and her language.

For IT: a score from her behaviour profile, the bank's mule and scam lists and a payee-name check. Warn, hold or block by the bank's policy.
The phone is the key

She signs in with her face or fingerprint, approves a payment on her own phone, and reads a six-digit code to staff if she must.

For IT: device keys (ES256) with proof of possession, a signed chain of approvals, and a SIM-change signal into the payment check. Text codes stay where your policy allows.
Screening in every script

Sanctions, PEP and watchlist matches across spellings. A person decides every alert, with two people for a sanctions hit.

For IT: a deterministic matcher, your sources and snapshots, ongoing screening, and a self-hosted model that may propose but never decide. The cloud is barred.
Cases and reports, drafted for a person

Customer risk, monitoring, cases with clocks, and reports for the financial intelligence unit that your own people file.

For IT: seven country packs as data, goAML 4 and 5 output, a tipping-off guard, and nothing is ever submitted by Voyager.
One tracker, one clock

Applications, requests, disputes, complaints and visits are one journey with steps and owners, so a late file is seen before the customer sees it.

For IT: definitions are data. Delegation of authority and service levels come from the Operations module, and every step is audited.
Offers that are checked

An offer is shown only if it is safe for the person. No safe room, no offer.

For IT: eligibility, affordability with a stress test, consent, and a cap the bank sets on itself. All wording is editable per language.
A vault on the customer's phone

ID, payslips and bills stay on her phone. The bank sees one only when she scans its QR, for a purpose staff approved, for as long as she allows.

For IT: the platform carries ciphertext it cannot read, deletes it when the share ends, and shows the customer who opened what and when.
Every language, without code

The app, the chat, the desk tablet and the portal speak the customer's and the staff's languages. Each person chooses their own.

For IT: English is the source. French, Arabic and Nepali are language packs. The bank edits its own words, and adding a language needs no release.
For your IT team

The questions your IT manager will ask.

Our cloud or your own servers, single sign-on, data separated per organisation, a tamper-evident audit trail, and open APIs.

Do we have to change our core?No. Voyager reads accounts and transactions through a mapping or an event feed. The core stays the system of record.
Can Voyager move money on its own?No. Payments, savings and automation work only where the bank installs and switches on a money connector. Until then, the service side runs on its own.
Does it file with the regulator?No. It drafts goAML and other reports. A person at the bank reviews and files every one.
Where does customer data live?In our cloud, or on your own servers in your own country. Every organisation is separated in the database.
Try now, procure later

See it with your own eyes, before anyone calls you.

Give your name, work e-mail and company, and you are inside the live demonstration in seconds.

15The 15-minute tourA request from the app to the branch, the operations cockpit, and a "was this you?" alert. Made for a head of digital between meetings.
30The 30-minute tourEvery act in this brochure, page by page: service, operations, revenue and relationship, plus the IT answers.
?Ask anything, any time"Does it work with our core?" "Who files the report?" "Where is our data?" Shreeyansi answers from the product itself.
Start the live demo
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