Hospitals & clinics

The family that is heard is the family that trusts you.

How a Lalitpur hospital turns every worry, wait and discharge into a visit that feels cared for: service from home, waits made visible, no empty slots, and care after the patient leaves. Never a diagnosis or a clinical record.

Try the live demo · 15 or 30 minDownload the brochure (PDF)
No meeting needed. Shreeyansi, our AI presenter, guides you, and you can ask her anything.
Service
A busy phone line, a paper form in the waiting room, a queue nobody can see.
With Voyager CXGuidance on how soon to get care, a booked slot, a form done at home, and a live place in line on the phone.
Operations
Waits found out from complaints. Requests on paper. The hospital system and the desk typed twice.
With Voyager CXArrivals in line order, the wait read as it happens, and every problem with an owner and a deadline.
Revenue & resources
Patients who do not come, a place that stays empty, a bill nobody understands.
With Voyager CXReminders before the visit, a freed place offered again, and an itemised bill showing the insurer's share in rupees.
Relationship
The patient goes home and the hospital hears nothing until a complaint or a readmission.
With Voyager CXA question the day after, a nurse's call when the answer is poor, and family helping with consent.
The story

Four acts: service, operations, revenue and relationship.

The brochure tells the whole story. Here is the short version. The live demo lets you walk it yourself.

Act I · Service

The visit begins at the kitchen table.

Wednesday · 06:40 · Jawalakhel, at home"Aarav ko jwaro chha." The app answers that, and nothing more.Aarav is hot and crying. Priya types in romanised Nepali.
Wednesday · 07:05 · On the microThe slot is booked and the form is done before they arrive.She books the first free paediatric slot. The app sends a short form: why they come, Aarav's medicines, his allergies.
Wednesday · 08:12 · The entrance"You are second in line." On her phone.She taps "I have arrived" or scans the code at the desk. Her place in line updates by itself, with the way: West wing, first floor.
Act II · Operations

Everyone sees the wait, so everyone can fix it.

Wednesday · 08:20 · Paediatrics deskSunita calls the next family. The room is on their phone.Sunita opens today's arrivals in line order. Aarav's form is complete and his allergy is noted.
Monday · 08:00 · Cardiology waitThe wait was found out from a complaint. Kabita fixes it.Cardiology's wait had passed an hour and a half. "Third time my father waits over 90 minutes", wrote a daughter.
Friday · 15:00 · Director's officeOne place for requests, approvals and the week's decisions.Dr Shrestha asks the system why radiology fell behind and gets the answer from the hospital's own data. A dirty toilet reported by QR code near the Baneshwor clinic's waiting room has already reached facilities, with its exact place.
Act III · Revenue & resources

Every kept appointment is a place that someone needed.

Tuesday · 17:00 · The day beforeThe place that stays full.Patients are reminded the day before and again two hours before. If a place is cancelled in time, the waiting list is told.
Wednesday · 16:05 · At the cashierA bill the family understands.The bill shows each line in rupees, what the insurer pays and what is left. Priya pays by card or mobile wallet through the hospital's payment provider, or asks for a payment plan, which the team approves or declines.
Dashain week · 09:30 · Facebook and the appFestival week, and the clinic is ready for the rush.Before Dashain the growth agent plans posts for the Nepal calendar: health check-up packages, clinic hours over the holidays. Each post is approved first.
Act IV · Relationship

Discharge is not the end of the care. It is the start of the follow-up.

Thursday · 11:00 · Paediatrics wardAarav goes home, and the hospital does not let go.After a night of observation Aarav is discharged. Sunita records it, or the hospital's system sends it.
Friday · 09:00 · At home"Thikai chhaina." A nurse calls before she has to ask.The app invites Priya to check in: better, the same, or worse, with a list of warning signs to tick. She says worse.
Four weeks later · Priya's father, HariShe helps him, with his permission, and the hospital helps her.Hari travels in from Pokhara for his heart check-ups. He records his blood pressure each morning in a care plan.
Innovation inside

The ideas that make it work.

Plain words for the manager, with a line for the IT team.

Shreeyansi, an AI colleague

Shreeyansi presents Voyager to your team, answers staff and patients, and explains any page in plain words. She also takes visitors through a live demo on autopilot.

For IT: she answers from your own data and knowledge first, then uses the model you choose. Read-only in demo mode, and personal details are hidden.
Guidance that knows its limits

It tells a family how soon to get care. It never names a condition or a dose.

For IT: a triage engine in the common structure with four levels. Content is data in a pack, signed off by your clinical lead, with a "reviewed" line on screen.
Emergencies never wait for a form

Words that mean an emergency, typed in a chat or ticked on a list, show the emergency number and alert the team at once.

For IT: a classifier of listed phrases, concept pairs, close paraphrases and negation. Only keys are kept, never the patient's text.
An honest place in line

The patient sees where she is and when to move, and the waiting room sees the same.

For IT: a virtual queue with QR tickets and a wait estimate from recent service times, plus arrivals for booked visits with a live place in line.
Fixes that prove themselves

A complaint becomes an action with an owner, a deadline and the number it should move.

For IT: alert rules, corrective-action cases and service-level clocks, all with an audit trail.
Documents that stay on the phone

Papers are shared by the patient, for a purpose and for a time. Not photocopied.

For IT: an encrypted vault on the phone, signed organisation codes, platform-approved purposes and a visible access log.
One survey engine, every channel

Design a feedback journey once, as a flow, and run it on the tablet, QR, WhatsApp, SMS, e-mail and the app.

For IT: a versioned flow walked by the same engine on every channel, so the preview is exactly what patients see.
Care that follows the patient home

Check-ins, care plans and readings outside the limits become a nurse's task, never a diagnosis by software.

For IT: rules in a pack, an escalation list with urgent first, a readmission-risk flag with its reasons, and audited actions.
Family help, by consent

A daughter helps her father, and only with what he agreed to.

For IT: proxy access with scopes (appointments, bills, plans, results), revocable by either side, and every view audited.
Your own AI, in every language

Shreeyansi and the assistant can run on the hospital's own model, so conversations never leave the building. Each person picks their language.

For IT: an optional in-house model. Without any model, answers come from patterns, search and your data. English is the source, other languages are packs, and adding one needs no release.
For your IT team

The questions your IT manager will ask.

Our cloud or your own servers, single sign-on, data separated per organisation, a tamper-evident audit trail, and open APIs.

Do we have to change our HIS?No. Voyager reads appointments, departments, discharges and result notices from it and keeps its own experience records. The HIS stays the clinical system of record.
Is this a clinical system?No. It gives general guidance on how soon to get care, reminders and calls. It does not diagnose, prescribe or give a dose. Your clinical lead signs the guidance off.
Where does patient data live?In our cloud, or on your own servers in your own country. Every organisation is separated in the database.
Do we need to buy hardware?No. Any Android tablet runs the hospital desk, and the patient's own phone runs the app.
Try now, procure later

See it with your own eyes, before anyone calls you.

Give your name, work e-mail and company, and you are inside the live demonstration in seconds.

15The 15-minute tourThe patient journey from symptoms to follow-up, and the wait-time story. Made for a director between meetings.
30The 30-minute tourEvery act in this brochure, page by page: service, operations, resources and relationship, plus the IT answers.
?Ask anything, any time"Does it work with our HIS?" "Is this a clinical system?" "Where is patient data?" Shreeyansi answers from the product itself.
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