Terms of service
In short
- Voyager CX helps businesses listen to customers, reward them and answer them on every channel.
- Businesses are responsible for their accounts and for what they send to customers.
- Messaging must follow WhatsApp and Meta policies; no spam.
- Your data is handled as set out in our privacy policy.
These terms apply to the use of Voyager CX, Voyager Memory, the members apps and the messaging channels provided by Voyager IT.
1. The service
Voyager CX helps businesses collect customer feedback, run loyalty programmes and promotions, and answer customers across WhatsApp, web and mobile apps.
2. Accounts
Businesses are responsible for their staff accounts, for keeping sign-in details safe, and for the content they send to their customers.
3. Acceptable use
You must not misuse the service: no spam, no unlawful or harmful content, no attempts to break security, and messaging must follow WhatsApp's and Meta's policies.
4. Customers of a business
If you use the service as a customer of a business (for example its loyalty club or WhatsApp), the business's own terms apply to the offers, points and rewards it gives you.
5. Data
Personal data is handled as described in our privacy policy.
6. Availability
We work to keep the service available and secure, but it is provided as is, and we may change or improve features over time.
7. Liability
To the extent the law allows, we are not liable for indirect losses arising from the use of the service.
8. Contact
Questions about these terms: sumendra.pandey@voyageritnepal.com.