Privacy policy
In short
- Businesses that use Voyager CX own their customers' data; we process it only on their instructions.
- We never sell personal data and never use it to train AI models.
- Personal details are encrypted, each business's data is kept separate, and every access is logged.
- You can ask to see, correct or delete your data at any time.
This policy explains how Voyager IT ("we") handles personal data in Voyager CX, Voyager Memory, our members apps and our WhatsApp and other messaging channels.
1. Two roles
- For businesses that use Voyager CX (shops, hotels, banks, clinics and others), the business is in charge of its customers' data. When you give feedback, join a loyalty programme or message a business through WhatsApp, that business's own privacy notice applies, and we process your data only on its instructions.
- For our own users (the staff accounts of our customers, our website and support), we decide how data is used, as described below.
2. What we collect
- Account data: name, work e-mail, phone number, organisation and role.
- For a business's customers: phone number, name, loyalty points, purchases, feedback, complaints and messages you send, and your consent choices.
- Technical data: IP address, device and browser information, and security logs.
- Payments for our plans are handled by Stripe. We never see or store card numbers.
3. Why we use it
- To provide the service: feedback, loyalty, promotions you agreed to receive, answering your messages and complaints.
- To keep the service secure and to meet legal obligations.
- We do not sell personal data, and we do not use it to train AI models.
4. WhatsApp and messaging
When you message a business on WhatsApp, your messages pass through Meta's WhatsApp Business Platform. We use your number and messages only to answer you and to provide the services you ask for. Reply STOP at any time to stop marketing messages.
5. Who we share it with
Only service providers we need to run the service (hosting, messaging such as WhatsApp and SMS, e-mail, payments and, where the business has switched it on, AI providers), and authorities where the law requires.
6. How long we keep it
As long as the business's account is active and the business's retention settings allow, then it is deleted. Backups are kept for up to 14 days.
7. Security
Data is encrypted in transit, personal details are encrypted at rest, each business's data is kept separate, and access is logged.
8. Your rights
You can ask to see, correct or delete your data, or withdraw consent. Contact the business you deal with, or write to us at sumendra.pandey@voyageritnepal.com. See also how to delete your data.