Delete your data
In short
- Ask by WhatsApp, e-mail or in the app.
- Your data is deleted or anonymised within 30 days.
- Backup copies disappear within 14 days after that.
You can ask us to delete the personal data held about you in Voyager CX, including data from WhatsApp conversations and the members apps.
How to ask
- By WhatsApp: send STOP to the business's WhatsApp number to stop messages, then send DELETE MY DATA. A member of staff will confirm the request.
- By e-mail: write to sumendra.pandey@voyageritnepal.com with the subject "Delete my data", and include the phone number you used.
- In the members app: open your profile and choose to close your account.
What happens next
- We confirm we have received your request.
- Your personal details, messages and loyalty account are deleted or anonymised within 30 days.
- Copies in backups are removed when those backups expire (within 14 days).
- We may keep records the law requires us to keep, such as invoices.